Q: What can I use Remedy Healing Balm for?

A: Dry hands, chapped lips, cracked heels, cuticles, minor skin irritation, after-surgery dryness, massage, and daily skin nourishment.

Q: How often can I use it?

A: As often as needed. A small amount goes a long way.

Q: Why does the texture look different sometimes?

A: Because our products are handcrafted with natural ingredients, texture may vary slightly with temperature. Performance remains the same.

Q: Is Remedy greasy?

A: No. It melts into the skin and absorbs without leaving a heavy residue.

Q: How should I store my products?

A: Store in a cool, dry place away from direct heat or sunlight.

Q: Why don’t you list full ingredients for each product?

A: To protect our proprietary formulas, we do not disclose full ingredient lists for every item. However, we openly share the range of ingredients used across our collection.

Q: What types of ingredients do you use?

A: Butters, plant-based oils, waxes, essential oils, fragrance oils, and mineral colorants (mica), depending on the product.

Q: Can I use this after surgery or medical treatments?

A: Many customers use Remedy to help with post-procedure dryness. Always follow your medical provider’s guidance.

Q: Is this safe for children?

A: Many families use our products, but we recommend checking with a healthcare professional for children under 2 and always performing a patch test.

Q: How long does shipping take?

A: Orders are processed within 2-3 business days and shipped via standard carrier.

Q: Do you accept returns?

A: Due to the nature of body care products, all sales are final. If there is an issue with your order, please contact us.

Q: Do you offer wholesale or bulk orders?

A: Yes. Please contact us for details.

Q: What does “Dream Sugar Café” mean?

A: It represents comfort, care, and intentional self-care — products that feel nurturing, familiar, and restorative.